Shipping / Returns

We offer FREE POSTAGE on all UK mainland orders using the Royal Mail Tracked 48 delivery option. 

Your order should be with you in 2-3 days depending on where you live and what time you placed your order. 

Please note that the free postage option doesn’t include weekend deliveries.

For the next day delivery we offer the Royal Mail Special Delivery. The cost of this option is £15.00 for all orders. 

Orders of 10 bottles and above can only be sent by the Royal Mail Special Delivery option for £15.00

Please contact Elma Health UK Ltd within 4 working days from the date you placed your order if it has not arrived. Failure to notify us within this period will result in you losing the ability to claim for reimbursement.

Elma Health UK Ltd cannot be held responsible for any loss resulting from an incomplete or incorrect shipping address. Orders sent to an incorrect address can be held up for weeks and are sometimes irretrievable.

If your order arrives incomplete, you must contact Elma Health UK Ltd within 24 hours to have the missing or damaged item replaced. We will also require you to email us photos of the damaged item and packaging. If a package arrives damaged, please note this with the driver at the time of delivery.

International Shipping

Please contact us if you require an overseas delivery, and we can price up some delivery options for you (along with a delivery time-frame estimate).

We do our best to offer cost-effective shipping for you; however, International shipping can take considerably longer than domestic shipping.

Elma Health UK Ltd cannot be held responsible for the loss resulting in shipping delays outside of our control.

Please ensure that the products you are purchasing may be imported into your country. 

Elma Health UK cannot be held responsible for products that are delayed, held for import duty, or seized due to your country’s customs restrictions. Note that you are responsible for the payment of any taxes, duties, and other costs associated with customs clearance within your country.

Cancellation, Returns & Refund Policy

Products that are purchased directly from this website by an end-user may be returned by you within thirty (30) days of the date of purchase for a full refund less delivery cost and handling. Please note products must be returned in their original packaging and in the same condition in which they were received. Opened products are not eligible for return.

You should expect to receive your refund within 3 working days of us receiving your package with the item/s being in a re-sellable condition, however, in many cases, you will receive a refund more quickly. In some circumstances, there may be an additional delay depending on the time it takes your bank to process our refund request.

If you need to return an item, please email us (info@fitotal.co.uk) quoting the order number and the reason for the return.  We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Please note cancellations and returns will be subject to a £5.50 restocking fee.

Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier; refunds will have this return fee deducted from the refund amount.

Our Return Address is provided on the postage label.

Please, ensure that you get proof of postage or us tracked delivery so that you can claim in the event of a loss. Use adequate packaging to prevent damage in transit.