Terms & Conditions

Welcome to FITOTAL UK, a website owned and operated by Elma Health UK Ltd, a registered UK company. These Website Terms and Conditions govern your use of the website, including any transactions you may make on the website.

By using the FITOTAL UK website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you should not use the website.

Elma Health UK Ltd (“FITOTAL UK”) reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any such changes indicates your acceptance of the updated or modified Terms and Conditions.

Please read these Terms and Conditions carefully before using the website. If you have any questions or concerns about these Terms and Conditions or the website, please contact us at the email address info@fitotal.co.uk

Definitions of key terms used throughout the Terms and Conditions

In these Terms and Conditions, the below terms shall have the following meanings:

1. “We”, “us”, or “our” refers to FITOTAL UK.
2. “Products” refers to the food supplements and products sold on our website.
3. “You” or “your” refers to the customer or user of our website.
4. “Website” refers to our online store, accessible through the domain name www.fitotal.co.uk
5. “Order” refers to a request made by you to purchase a product through our website.
6. “Contract” refers to the legally binding agreement between you and us for the purchase and sale of a product.
7. “Delivery” refers to the physical delivery of the product to the address specified in your order.

Use of the website

By using our website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website.

You agree not to use the website:

1. in any way that breaches any applicable local, national, or international law or regulation.
2. in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
3. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
4. to knowingly transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, malware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Intellectual property rights

All content on the website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of our company, our affiliates, or our content suppliers, and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, display, publish, license, create derivative works from, or sell any content on the website without our prior written consent.

Accuracy and availability of information

We make every effort to ensure that the website is available and always functioning properly, but we do not guarantee or warrant its uninterrupted or error-free operation. We may suspend or terminate the operation of the website at any time, with or without notice, for any reason, including but not limited to maintenance or updating purposes, technical difficulties, or any other reason beyond our control.

Disclaimer of liability

To the fullest extent permitted by law, we disclaim all liability for any loss or damage (including but not limited to direct, indirect, punitive, incidental, special, or consequential damages, loss of profits, or loss of opportunity) arising out of or in connection with the use of the website, whether based on contract, tort, strict liability or otherwise.

We do not guarantee or warrant that the website will be free from errors, omissions, or viruses, or that defects will be corrected. We do not guarantee or warrant the accuracy, completeness, or suitability of any information on the website. The website may contain links to other websites that are not operated by us. We do not endorse or accept any responsibility for the content or use of these third-party websites. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Purchasing from the website

Order process

By placing an order through our website, you are agreeing to purchase a product subject to these terms and conditions. After placing an order, you will receive an email from us acknowledging that we have received your order. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the “Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation. We reserve the right to refuse any order placed by you, and we are not obliged to provide a reason for doing so.

Prices and payment

The prices of our products are quoted on our website and are in British pounds (£). Prices are subject to change at any time, but changes will not affect orders which we have already confirmed. Payments must be made using the payment methods specified on our website. If you fail to make payment on time or payment is declined or refused, we reserve the right to cancel the order.

Delivery

Delivery costs will be charged in addition to the price of the products as indicated on our website. We will use reasonable efforts to deliver the products to you within a reasonable time. If we are unable to deliver the products to you within reasonable timeframe, we will notify you as soon as possible and you may cancel the order and receive a refund. We are not responsible for any delay in delivery caused by an event outside of our control.

Risk of loss

Title to products passes from us to you on dispatch from our facility. Loss or damage that occurs during shipping by a carrier selected by us is our responsibility. Loss or damage that occurs during delivery by a carrier selected by you is your responsibility. 

Returns and refunds

Please refer to our Delivery and Returns page.

Products and services

The products and services made available by FITOTAL UK are intended for personal use only and are not intended to diagnose, treat, cure, or prevent any disease. The retailer makes no claims as to the efficacy or suitability of any product sold on the website.

Product descriptions

FITOTAL UK makes every effort to ensure that product descriptions are accurate and up to date. However, we do not warrant that product descriptions or any other content on the website are free from errors or omissions. We reserve the right to make changes to product descriptions or other content on the website without prior notice.

Product availability

The availability of products on our website is subject to change without notice. We will make every effort to keep the website up to date with accurate information on product availability but cannot guarantee that any product will be always available. If a product is out of stock, we will notify the customer as soon as possible and offer a refund.

Product expiry dates

All supplement products have a clearly labelled Best Before date printed on the packaging and are for guidance only. We advise our customers to use the product within Best Before date to ensure maximum effectiveness and safety.

Storage:  We recommend storing our products in a cool, dry place away from direct sunlight, heat, and moisture.

Returns: We do not accept returns of products that have passed their Best Before date.

Liability: We are not responsible for any adverse effects or health risks that may arise from the use of our supplement products beyond their expiry date, improper storage, or misuse.

By purchasing and using our supplement products, you agree to abide by these terms and conditions related to the Best Before date. If you have any questions or concerns, please contact us for assistance.

Typographical errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical errors or an error in pricing or product information received from our suppliers, FITOTAL UK shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. FITOTAL UK shall have the right to refuse or cancel any such orders regardless of whether the order has been confirmed and your credit card charged. If payment has already been made for the purchase and your order is cancelled, FITOTAL UK shall immediately issue a refund to you.

Health claims and advice

You understand and agree that the information contained on this website, or provided at your request, is provided for educational purposes only.

While we offer some products on this website that are classified as food supplements and regulated by the UK Food Standards Agency, we do not market or sell such products to diagnose, treat, cure, or prevent any disease.

We do not recommend any form of medical treatment or that persons manage their health problems without the advice of a licensed health care practitioner. Information found or received through this website should not be used in place of a consultation or advice from a health care provider. If you suspect you have a medical problem, or should you have any health care-related questions, please promptly call, or see your health care practitioner.

FITOTAL UK does not endorse product or health claims made by practitioners outside the manufacturer’s guidelines and applicable laws. FITOTAL UK will not be held liable for any damage, injury, or death as a result of any claims made by any product or service listed on the Website. Our statements, the products we sell, and the products or services we endorse are not intended to diagnose, treat, cure, or prevent any disease.

Contact Us

If you have any questions or concerns about these terms and conditions or any other matter related to our website, please contact us at info@fitotal.co.uk.

Dispute Resolution

In the event of any disputes arising from the use of our website or the purchase of our health supplements and products, we encourage customers to contact us first to try to resolve the issue in good faith. You can contact us through the contact details provided on our website.

Dispute resolution process

If the dispute cannot be resolved through direct communication, either party may refer the dispute to mediation. If mediation is not successful, the dispute may be referred to the courts for resolution.

Additional reseller terms and conditions

We have additional terms and conditions to adhere to when you are a reseller for FITOTAL UK products. These Terms and Conditions are listed below:

1. Where applicable by law, you must not sell the product below the Minimum Retail Selling Price (MRSP) listed on your invoice without the express permission of FITOTAL UK..
2. You are prohibited from on-selling via 3rd party websites (examples include eBay, Yahoo, and Amazon).
3. Communications via phone and/or email (and any files transmitted with it) are confidential and intended solely for the use of the individual or entity to which they are addressed. Please note that any views or opinions presented in our email are solely those of the author and do not necessarily represent those of FITOTAL UK.
4. Do not use FITOTAL trademarks as any part of your social media account name, username, page name, or as a community name without written permission of FITOTAL UK.